Refund and Return Policy

At Only Viking, we prioritize customer satisfaction and stand behind the quality of our handmade products. If you're not fully satisfied with your purchase, please review our refund and return policy below.

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Eligibility for Refunds and Returns

• Timeframe: Returns and refund requests must be initiated within 30 days of receiving your order.
• Condition: The item must be in its original, unused condition, free from damage, and in the original packaging. Items that show signs of use or alteration cannot be accepted.
• Non-Returnable Items:
  • Custom or personalized items (e.g., engraved handles).
  • Items marked as "Final Sale."
  • Gift cards.

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How to Initiate a Return

1. Contact Us:
   Email us at [website.onlyviking@gmail.com] or call us at [236-885-4393] with your order number, name and reason for return.
   Tip: Including photos of the item can help us process your request faster.

2. Receive Approval:
   Once your request is reviewed, we will provide return instructions, including the return address.

3. Ship the Item:
   You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us safely.

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Refund Process

• Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
• Refund Timeline: Approved refunds will be processed within 1-3 business days. The amount will be credited back to your original payment method.
• Shipping Fees: Original shipping fees are non-refundable.

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Exchanges

We only replace items if they are defective or damaged upon arrival, or there are sizing issues with our Moccasins. If you need an exchange for the same item, contact us within 7 days of receiving the item.

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Damaged or Defective Items

If your order arrives damaged or defective:

1. Notify us immediately via email or phone with a description and photos of the damage.
2. We will provide a replacement or issue a full refund, including shipping fees, at no additional cost.

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Contact Information

If you have any questions about our refund and return policy, please don't hesitate to reach out:
 Email: [website.onlyviking@gmail.com]
 Phone: 236-885-4393

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Thank you for choosing Only Viking. We appreciate your support and strive to ensure you have a great experience with our products!